#1 Frederick monitors your customers satisfaction from all your platforms


Your customers opinions is being collected, through your website, app or e-mails, which is then automatically send to your your customers, after their purchase, or after having been in contact with your customers service. You can also, easily collect opinions from your own mails.

Click rate up to 16% - and up to 31% more sales by visible customer satisfaction


 


In Store Price Plans









#2 With insight in each customers satisfaction, you’re activating the customer into the right direction


If your customers are happy, they’re being activated into spreading their satisfaction on media by your choosing, or submit Quick Feedback, that only the store can see.


If a customer is unhappy they are being send directly to the Biggrey system, where they can submit a case, which can be compared to a complaint. By complaing through Biggrey, your customers wish for expressing themselves to a third party is being met, but the complating is not being shown on social media or review sites, like it does today, because the customers doesn’t have that possibility. They can also submit Quick Feedback that only the store can see. If your involvement is required, Frederik will let you know.

Your chance of catching an unsatisfied customer is increased by over 800%.







#3 With statistics and reports, you also know which way to go


1. Statistics
2. Department Feedback
3. Specific customers activity
4. Personal customer opinions
5. Your business customers satisfaction
6. Trafic and online activity tracking
7. Specified problem areas




Emails – Automatic satsifaction Email.

Frederick can automatically send satisfaction emails to your customers, or you can send them manually through Biggrey or from your own email system. Click rate up to 37% with automated email sending through Biggrey.

 

Feedback – Good or bad

Track each and every customer, so you know exactly who and what is going good or bad.

If your customer satisfaction increases – as an example – from 89% - 94%
your revenue will typically rise with 25% - 95% - Source: Jitbit


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