Find all the help you need in here!

Find answers to any questions you might have. We have divided questions and answers into three categories to make it easier to spot the right answer quickly.

About Biggrey

Who is Biggrey?

Biggrey is you, me and everyone else. 

We are passionate about making it safer to shop online and in physical stores all over the world with our protection. 

We provide clarity and transparency between consumers and stores and in our world there are no boundaries when it comes to the opportunities for great shopping or to the borders separating countries. Whether you’re Spanish, living in China and shopping in Canada or any other combination, we are everywhere you are and will help you with anything you need help with.

Case management system

What is Biggrey Relations?

Use Biggrey Relations for all your cases

Biggrey Relations is a free case management system for consumers. You can submit warranty claims or return requests for stores all over the world - even if they aren't Biggrey certified.

 

 

Sign up and start using the system completely free.

How Biggrey Relations Works

Easy to use for all of your cases

Submit warranty claims or return requests to stores

You can submit cases for stores all over the world. You will need the store's full contact details to create a case. If the store is Biggrey Certified, then you can easily find it in the system.

You will automatically be notified once a store starts processing your case

Every time a store fails to respond or follow up on your case it will receive a reminder. Both you and the store will be notified of any updates on the case.

All correspondence between you and the store will be handled using the case system

There's no need to worry even if you have shopped in a country, where you don't understand the local language, all messages on the case can be translated into your preferred language. Translations are handled automatically for you and the store. This ensures that interaction is smooth and eliminates the risk of misunderstandings.

Once a case is closed you have to approve the decision

In order to avoid misunderstandings you must approve a store's decision before a case can be closed. You will be notified and asked to review the case and follow the instructions. You can review all of your cases on your Biggrey account at any time.

Sign up and start using the system completely free of charge.

Creating an account

How to create an account

Create an account

Click on "Sign up" at the top of the page.

Here you can log in using Facebook, Twitter, Google+ or by typing in your email address and choosing a password.

Once you have signed up you can add your details by clicking on "My profile".

How to edit your profile

Editing your profile

Click on "Login" at the top of the page

Once you have logged in you can click on "My profile"

Under your profile you can edit all your details

Once you are done editing please remember to save your updates

How to delete your account

Deleting your account

To delete your account please log in at the top of the page

Click on "My profile" and select "Delete account"

What's the minimum age?

Minimum age

You must be at least 18 years of age in order to create an account and make use of Biggrey's services.

Contact Biggrey

Contact about a case

Contact us if you have any questions about a case

All requests for information or questions about a case must be addressed to the store using the case and not to Biggrey. 

If you feel that you are unable to communicate with the store you need to open a complaint case and we will help you right away.

If you have already submitted a complaint you have to use the message box, which is positioned at the bottom of the page when you view your case.

Contact about a store

Contact or questions about a store

All questions related to a store's products or similar must be addressed directly to the store.

Other contact topics

Contact Biggrey

The email address displayed below cannot be used for topics or questions related to a case.

International contact: worldcontact@biggrey.com

 

Biggrey Europe Ltd, Bell Gardens, Cambridgeshire CB6 3TX, UK, VAT number GB 228 6017 14

Biggrey America, inc, 2200 N Commerce Pkwy, Suite 212, Weston, FL 33326, USA

Phone: +1 800 660 9395

Ask us a question - fill in the form below

(Remember to log in first)

About Biggrey

Who is Biggrey

Biggrey is you, me and everyone else. 

We are passionate about making it safer to shop online and in physical stores all over the world and we can help you protect yourself.

We provide clarity and transparency between consumer and store and in our world there are no boundaries when it comes to the opportunities for great shopping or to the borders separating countries. 

We are everywhere you are and will help you with anything you need help with.

Biggrey's case management system

What is Biggrey Relations?

Use Biggrey Relations for all your cases

Biggrey Relations is a free case management system for stores and consumers. Customers can submit warranty claims or return requests for stores all over the world - even if they aren't certified.

 

How to sign up a store?

Follow these steps

Click on "My account"

Select "Add a store" or "Create new shop" and fill in the details

You will be offered to certify your store, but you can use Biggrey Relations freely without doing so.

You will now be able to handle all you cases from one single platform

 

How to use the platform?

Easy to use for all your cases

Both you and your customers can submit warranty claims or return requests

You can submit and receive cases from customers all over the world. If they have a Biggrey account, then all you need is the customer's email address. If not, then you will need their name and telephone number. Your customer will automatically receive an email providing them with access to the case. Both you and the customer will receive notifications about case updates.

All correspondence between store and customer is handled using the case platform

All case messages will be translated into your language. If a store sells an item to a customer from another country, who speaks a different language, all messages on the case can be translated into each party's preferred language. Translations are handled automatically for stores and consumers. This ensures that interaction is smooth and eliminates the risk of misunderstandings.

Once a case is closed the customer has to approve the decision

In order to avoid misunderstandings customers must approve a store's decision before a case can be closed. The customer will be notified and asked to review the case and follow the instructions. You can review all of your cases on your Biggrey account at any time.

 

 

Technical implementations

Implementation of code

Implementation of code for activation of Biggrey

If you are unable to handle this yourself, please contact your webmaster.

Biggrey will automatically search for and activate your certificate as soon as the code has been added to your bgt-public-umb_db.

If you don't add the code the store will not become visible as a certified store on Biggrey's platforms.

Implementation of link for creating a case.

Implementation of link - so your customers can submit a case

In your case conditions you can insert this link <a href="https://my.biggrey.com/">Biggrey Trust</a>

This link enables all your customers to create cases using Biggrey Relations. Whether you run a physical store or a web-shop your customers can submit cases, which saves you from phone calls and emails and allows you to handle everything from one single platform.

Contact Biggrey

Contact regarding a case

Questions related to a case

All information and questions concerning a case must be directed at the store and not at Biggrey using the case platform.

Contact concerning a customer

Questions related to a customer

All questions about or to a customer concerning an ongoing case must be directed at the customer using the case platform.

Additional contact

Contact Biggrey

 

Sales - Open Monday to Friday from 9 am to 5 pm, ECT

Email: worldcontact@biggrey.com

Call: +1 800 660 9395

 

Customer Service - Open 24/7

Email: worldcontact@biggrey.com

 

Biggrey Europe Ltd, Bell Gardens, Cambridgeshire CB6 3TX, UK, VAT number GB 228 6017 14

Biggrey America, inc, 2200 N Commerce Pkwy, Suite 212, Weston, FL 33326, USA

 

Ask us a question - fill in the form below

(Remember to log in first)

1. Customer Satisfaction Widget

WordPress

Customer Satisfaction Widget

 

1. Log in to your WordPress web site

2. Click on Appearance

 

3. Click on Editor

 

4. Select the Template file Footer (footer.php) or Index (index.php)

 

5. Copy the code from your implementation page

 

6. Inset the code at the bottom of the file after php closing ?>

 

7. Your Customer Satisfaction Widget is now on your website. Go to your website and update the page.

WooCommerce

Customer Satisfaction Widget

 

1. Log in to your WooCommerce web site

2. Click on Appearance

 

3. Click on Editor

 

4. Select the Template file Footer (footer.php) or Index (index.php)

 

5. Copy the code from your implementation page

 

6. Inset the code at the bottom of the file after php closing ?>

 

7. Your Customer Satisfaction Widget is now on your website. Go to your website and update the page.

Magento

Do not worry, a pirate has not been here!

 

But unfortunately, we do not have a Tutorial ready for Magento yet :(

We are working hard on it.

 

But no worries, your developer can easily figure it out anyway :) 

Joomla

Do not worry, a pirate has not been here!

 

But unfortunately, we do not have a Tutorial ready for Joomla yet :(

We are working hard on it.

 

But no worries, your developer can easily figure it out anyway :) 

Shopify

Do not worry, a pirate has not been here!

 

But unfortunately, we do not have a Tutorial ready for Shopify yet :(

We are working hard on it.

 

But no worries, your developer can easily figure it out anyway :) 

2. Biggrey Smileys

WordPress

 Biggrey Smileys

 

You can insert Biggrey Smileys in two different ways, 1. directly in your source codes or 2. via text boxes on your pages

 

1. Log in to your WordPress website to insert in your source code

2. Click on Appearance

 

3. Click on Editor

 

4. Select the templates files you want to insert them on

 

5. Copy the code from your implementation page

 

6. Insert the code the places you want the Smileys, for example in the footer. Always remember to insert the codes after a php closing ?>

 

7. Your Smileys are now on your website. Go to your website and update the page.

 

Or

 

1. Log in to your WordPress website to insert into text boxes on different pages

2. Click on Pages

 

3. Click on the page you want

 

4. Click HTML or </> to insert codes directly into the text

 

5. Copy the code from your implementation page

 

6. Insert the code the places you want Smileys to be

 

7. Then click Text or Visual to see the result - Insert any text that enables your customers to click on the Smileys

  

 

8. Your Smileys are now on your website. Go to your website and update the page.

WooCommerce

 Biggrey Smileys

 

You can insert Biggrey Smileys in two different ways, 1. directly in your source codes or 2. via text boxes on your pages

 

1. Log in to your WooCommerce website to insert in your source code

2. Click on Appearance

 

3. Click on Editor

 

4. Select the templates files you want to insert them on

 

5. Copy the code from your implementation page

 

6. Insert the code the places you want the Smileys, for example in the footer. Always remember to insert the codes after a php closing ?>

 

7. Your Smileys are now on your website. Go to your website and update the page.

 

Or

 

1. Log in to your WooCommerce website to insert into text boxes on different pages

2. Click on Pages

 

3. Click on the page you want

 

4. Click HTML or </> to insert codes directly into the text

 

5. Copy the code from your implementation page

 

6. Insert the code the places you want Smileys to be

 

7. Then click Text or Visual to see the result - Insert any text that enables your customers to click on the Smileys

  

 

8. Your Smileys are now on your website. Go to your website and update the page.

Magento

Do not worry, a pirate has not been here!

 

But unfortunately, we do not have a Tutorial ready for Magento yet :(

We are working hard on it.

 

But no worries, your developer can easily figure it out anyway :) 

Joomla

Do not worry, a pirate has not been here!

 

But unfortunately, we do not have a Tutorial ready for Joomla yet :(

We are working hard on it.

 

But no worries, your developer can easily figure it out anyway :) 

Shopify

Do not worry, a pirate has not been here!

 

But unfortunately, we do not have a Tutorial ready for Shopify yet :(

We are working hard on it.

 

But no worries, your developer can easily figure it out anyway :) 

3. Satisfaction E-mails

WordPress

Do not worry, a pirate has not been here!

 

But unfortunately, we do not have a Tutorial ready for WordPress yet :(

We are working hard on it.

 

But no worries, your developer can easily figure it out anyway :) 

WooCommerce

Do not worry, a pirate has not been here!

 

But unfortunately, we do not have a Tutorial ready for WooCommerce yet :(

We are working hard on it.

 

But no worries, your developer can easily figure it out anyway :) 

Magento

Do not worry, a pirate has not been here!

 

But unfortunately, we do not have a Tutorial ready for Magento yet :(

We are working hard on it.

 

But no worries, your developer can easily figure it out anyway :) 

Joomla

Do not worry, a pirate has not been here!

 

But unfortunately, we do not have a Tutorial ready for Joomla yet :(

We are working hard on it.

 

But no worries, your developer can easily figure it out anyway :) 

Shopify

Do not worry, a pirate has not been here!

 

But unfortunately, we do not have a Tutorial ready for Shopify yet :(

We are working hard on it.

 

But no worries, your developer can easily figure it out anyway :) 

Ask us a question

Didn't find what you were looking for? Help us help you and others by submitting your question below.

Menu ×