Terms & Privacy

Please read our legal and terms.

Biggrey Terms and Conditions

 

Last Updated: October 15, 2015 

IMPORTENT LEGAL NOTICE

BIGGREY LTD, IS A COMPANY REGISTERED IN ENGLAND AND WALES WITH VAT NUMBER GB 228 6017 14, BELL GARDENS, CAMBRIDGESHIRE CB6 3TX, UNITED KINGDOM. BIGGREY AMERICA, INC. IS A COMPANY REGISTERED IN FLORIDA WITH COMPANY NUMBER P14000098481, 2200 N COMMERCE PKWY, SUITE 212, WESTON, FL 33326, USA, AND ACTS AS AN “SERVICE PROVIDER” FOR BIGGREY LTD, BIGGREY AMERICA, INC, CAN THEREFORE NEVER BE HELD RESPONSIBLE FOR THE WEBSITE OR OTHER BIGGREY EUROPE LTD OWNED SERVICES. "BIGGREY", "WE", "US" OR "OUR")  WE OPERATE WWW.BIGGREY.COM (THE “SITE”)THIS PAGE (TOGETHER WITH OUR COOKIES POLICY AND PRIVACY POLICY, SETS OUT THE TERMS AND CONDITIONS ("WEBSITE TERMS") ON WHICH WE, BIGGREY LTD PROVIDE OUR SERVICES THROUGH OUR WEBSITE WWW.BIGGREY.COM AND ANY BIGGREY MOBILE APPLICATION THROUGH WHICH YOU ACCESS OUR WEBSITE OR SERVICES (TOGETHER, "WEBSITE"). PLEASE READ THESE WEBSITE TERMS CAREFULLY BEFORE ORDERING ANY SERVICES THROUGH, THE WEBSITE, AS YOUR PURCHASE OF ANY SERVICE OFFERED ON THE WEBSITE IS SUBJECT TO THESE WEBSITE TERMS. BY ORDERING SERVICES VIA THE WEBSITE (WHETHER NOW OR IN THE FUTURE), YOU AGREE TO BE BOUND BY THESE WEBSITE TERMS. USE OF THE WEBSITE IS ALSO SUBJECT TO THESE WEBSITE TERMS.

WE RESERVE THE RIGHT TO CHANGE THESE WEBSITE TERMS FROM TIME TO TIME BY CHANGING THEM ON THIS PAGE. THESE WEBSITE TERMS ARE ONLY IN THE ENGLISH LANGUAGE.

USE OF YOUR PERSONAL INFORMATION SUBMITTED VIA THE WEBSITE IS GOVERNED BY OUR PRIVACY POLICY AND COOKIES POLICY.

FOR THE AVOIDANCE OF DOUBT, PLEASE NOTE THAT REFERENCES TO "WEBSITE" IN THESE WEBSITE TERMS INCLUDE ANY CURRENT OR FUTURE VERSION OF OUR WEBSITE WWW.BIGGREY.COM AND ANY BIGGREY MOBILE APPLICATION THROUGH WHICH YOU ACCESS OUR WEBSITE OR SERVICES, IN EACH CASE WHETHER ACCESSED THROUGH ANY CURRENT OR FUTURE PLATFORM OR DEVICE (INCLUDING WITHOUT LIMITATION ANY MOBILE WEBSITE, MOBILE APPLICATION, AFFILIATE WEBSITE OR RELATED WEBSITE FOR ACCESSING OUR WEBSITE OR SERVICES THAT MAY BE DEVELOPED FROM TIME TO TIME).

1. TERMS AND CONDITIONS, USE AND SALE

Company details: Biggrey is a company registered in England and Wales with VAT number GB 228 6017 14, whose registered office is at  Bell Gardens, Cambridgeshire CB6 3TX, United Kingdom and at 2200 N Commerce Pkwy, Suite 212, Weston, FL 33326, USA, company number P14000098481

Service: We provide a case management system ("Biggrey Relations") for Stores and consumers to communicate complaints, return of items, warranties and guarantees ("Case" "Cases") on products, and for ("Service") to display certified shops, or certify shops worldwide ("Certify").   

2. WEBSITE ACCESS AND TERMS

a. Website access: You may access some areas of the Website without using our registering your details with us. Most areas of the Website are open to everyone.

b. Acceptance of terms: By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you can not use the whole Website, and you will not be able to file a case or certify a shop through the Website.

c. Revision of terms: We may revise these Website Terms at any time. You should check the Website regularly to review the current Website Terms, because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you place an Order through us.

d. Responsibility: You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.

3. YOUR STATUS

Capacity and age: By filling a case or certify a shop, you warrant that:
1. You are legally capable of entering into binding contracts; and
2. You are at least 18 years old.

4. HOW TO MAKE A CASE

a. Compiling your Case: Once you have created a Case to a chosen shop and provided the other required information, you will be given the opportunity to submit your Case by clicking or selecting the "submit case"or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so the shop will receive and start processing your Case.

b. Amending or cancelling your Case: Once you have submitted your Case you will have the opportunity to change or cancel your Case. You change or cancel your Case on the specific case in your user interface . (You have to be logged in to do so)

5. HOW A CASE IS PROCESSED

a. How a case is processed if the shop is certifiedWhen a return or warrenty claim is made, the matter will be immediately passed on to the store. The store has 48 hours (workdays) to get back to you with an answer, a solution, or a message about what to do. If the store has not replied within the 48 hours (workdays), they will receive a warning from Biggrey.

We give the store another 72 hours (workdays) to respond. Giving the Store the extra 72 hours is to make sure that the store is not closed due to holidays, sickness or other causes. If the store still has not responded after the extra 72 hours it has been given, Biggrey personnel will take personal contact to the store. During the entire process, everything is managed by Biggrey, as a costumer you don’t have to do anything.

If a case has been registered and you have had personal correspondence with the store, the case must be completed from the store side within 30 days after notification.

When a case is chosen closed from one of the parties, the other partie has to accept the closing. You can always denie closeing a Case if you do not agree.   

 

b. How a case is processed if the shop is NOT certifiedWhen a return, garenti or warrenty claim is made, the matter will be immediately passed on to the store. The store has 48 hours (workdays) to get back to you with an answer, a solution, or a message about what to do.

If the store has not replied within the 48 hours (workdays), they will receive another message from Biggrey.

We give the store another 72 hours to respond. Giving the Store the extra 72 hours is to make sure that the store is not closed due to holidays, sickness or other causes.

If the store still has not responded after the extra 72 hours it has been given, you will be informed by Biggrey. Because the shop is not certified we cannot act personal or make a legal claim against the shop

When a case is chosen closed from one of the parties, the other partie has to accept the closing. You can always denie closeing a Case if you do not agree.

 

7. LANGUAGE TRANSLATION ON CASES

Both the consumer and a shop can choose to translate texts and messages on a Case to a optional language. There may be words and sentences that can be misunderstood or not translated correctly. Biggrey cannot be held responsible for misunderstandings due to language translations.

 

10. LINK TO BIGGREY CERTIFIED SHOPS

We link to third party websites: Websites and web shops that is Biggrey certified is link to from the Website. Thies third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have no control of any of these third party websites, beside of there service, (and are not responsible for these websites product or their content or availability).

11. PAYMENT

a. Payment: All payments will be automatically charged every month. You can choose different payment methods when signing up a shop for certification.

b.  VAT and delivery costs: Prices will be as quoted on the Website. These prices are not include VAT

c. Payment methods: Payment for the certification must be made by an accepted credit or debit card through the Website.

d. Card payments: If you pay by credit or debit card. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.

e. Rejected certifications: Because of standard banking procedures, once you have submitted for a certification that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount. If youre applying is subsequently rejected by Biggrey or cancelled for any other reason, your bank or card issuer will not transfer the funds to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that we will not be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

f. If we cannot charge the amount: We will email you a notice about changing your payment details.
If you can not pay: After 30 days your certificate will be suspended.

 

 

15. LICENCE

a. Terms of permitted use: You are permitted to use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis:

b. You must not misuse the Website (including by hacking or "scraping").

c. Unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in accordance with paragraph b. is prohibited.

d. You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 7.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.

e. You must ensure that our status as the author of the material on the Website is always acknowledged.

f. You are not allowed to use any of the materials on the Website or the Website itself for commercial purposes without obtaining a licence from us to do so.

g. Limitation on use: The Website may not be used, and no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.

h. Reservation of rights: Any rights not expressly granted in these Website Terms are reserved.

16. SERVICE ACCESS

a. Website availability: While we try to ensure the Website is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.

b. Suspension of access: Access to the Website may be suspended temporarily at any time and without notice.

c. Information security: The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

17. VISITOR MATERIAL AND REVIEWS

a. Other than personally identifiable information, which is covered under our privacy policy any material you post, upload or transmit or upload to the Website (including without limitation Reviews) ("Visitor Material") will be considered non-confidential and non-proprietary. By posting, uploading or transmitting any Visitor Material, you represent and warrant that you own or otherwise control all of the rights to such Visitor Material. You agree that we will have no obligations with respect to any Visitor Material, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any Visitor Material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

b. You represent and warrant that that any Visitor Material you post, upload or transmit does not and will not breach any of the restrictions in paragraphs 16. c. to 16. d. below.

c. Visitor Material Policy: You are prohibited from posting, uploading or transmitting to or from the Website any Visitor Material (including any Reviews) that:

1. breaches any applicable local, national or international law;

2. is unlawful or fraudulent;

3. amounts to unauthorised advertising; or

4. contains viruses or any other harmful programs.

d. Visitor Reviews Policy: In particular (but without limitation), any Reviews that you submit through the Website must not:

1. contain any defamatory, obscene or offensive material;

2. promote violence or discrimination;

3. infringe the intellectual property rights of another person;

4. breach any legal duty owed to a third party (such as a duty of confidence);

5. promote illegal activity or invade another's privacy

6. give the impression that they originate from us; or

7. be used to impersonate another person or to misrepresent your affiliation with another person.

e. Removal of Reviews: The prohibited acts listed in paragraphs 14. c. and 14. d. above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the Website that we determine breaches a prohibition in paragraphs 14. c. or 14. d. above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason.

f. Use of Reviews: The Reviews and other Visitor Material contained on the Website are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Website or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.

g. Liability: You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a Restaurant or any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph 14.

h. Disclosure to authorities and courts: You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of paragraph 14. c. or 14. d. or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.

18. LINKS FROM OTHER WEBSITES

a. Linking permission: You may link to the Website's homepage (www.Biggrey.com), provided that:

b. You do so in a fair and legal way which does not damage or take advantage of our reputation;

c. You do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists;

d. Any website from which you link must comply with the content standards set out in these Website Terms (in particular paragraph 14 (Visitor Materials and Reviews));

e. We have the right to withdraw linking permission at any time and for any reason.

19. DISCLAIMERS

a. Website information: While we try to ensure that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the Service, Products and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.

b. Exclusion of terms: We provide you with access to the Website and Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website or Service, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise ).

20. LIABILITY

a. General: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.

b. Exclusion of liability: Subject to clause 19. a., we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if forseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:

1. any loss of profits, sales, business, or revenue;

2. loss or corruption of data, information or software;

3. loss of business opportunity;

4. loss of anticipated savings;

5. loss of goodwill; or

6. any indirect or consequential loss.

d. Limitation of liability: Subject to clauses 19. a. and 19. b., our total liability to you in respect of all other losses arising under or in connection with the Service or the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of one month of shop certification.

e. Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.

21. TERMINATION

a. Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the Website and the Service immediately by notifying you in writing (including by email) if we believe in our sole discretion that:

1. You have used the Website in breach of one of our paragraph.

2. You have posted Reviews or other Visitor Material in breach of one of our paragraphs.

3. You have breached paragraph (Links to and from other websites).

4. You have breached any other material terms of these Website Terms.

5. Obligations upon termination: Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website.

22. WRITTEN COMMUNICATIONS

a. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

23. EVENTS OUTSIDE OUR CONTROL

a. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control ("Force Majeure Event").

b. Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

c. strikes, lock-outs or other industrial action;

d. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

e. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

f. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

g. impossibility of the use of public or private telecommunications networks; and

h. the acts, decrees, legislation, regulations or restrictions of any government.

i. Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.

24. ADDITIONAL TERMS

a.Privacy Policy: We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy which is incorporated into these Website Terms.

b. or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

c. Entire agreement: These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

d. No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.

e. Assignment: You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.

f. Headings: The headings in these Website Terms are included for convenience only and shall not affect their interpretation.

25. GOVERNING LAW AND JURISDICTION

These Website Terms shall be governed by and construed in accordance with English law. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.

 

If you have any comments or suggestions, we would be pleased to receive them by emailing us at worldcontact@biggrey.com.

Biggrey Privacy Policy

 

Last Updated: October 15, 2015

BIGGREY PRIVACY POLICY

Biggrey Ltd, is a company registered in England and Wales with VAT number GB 228 6017 14, United Kingdom. Biggrey, Inc. is a company registered in Florida USA with company registration number P14000098481, and acts as an “Service Provider” for Biggrey Ltd, Biggrey America, Inc, can therefore never be held responsible for the website or other Biggrey Europe Ltd owned services. "Biggrey", "we", "us" or "our")  We operate www.biggrey.com (the “Site”). In this Privacy Policy, references to “you” mean any person submitting any data to us or the Site.

If you have any comments or suggestions, we would be pleased to receive them by emailing us at worldcontact@biggrey.com.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

COLLECTION OF DATA

We collect various information if you seek to use our services or sign up an account.

We may collect your title, name, gender, email address, postal address, Age, telephone number, mobile number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your claims and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other services. If you prefer not to receive any marketing communications from us, you can opt out at any time.

We may pass your name, address and telephone number on to a third party in order to solve a complaint or other services we offer you.

Payments that you make through the Site will be processed by Biggrey Ltd. You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

All payment transactions are encrypted using SSL technology.

Your details for using our services may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

USES OF PERSONAL INFORMATION

We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes and Biggrey Ltd. You can choose to opt out of this at any time. Any answers to surveys or opinion polls Biggrey may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part. We save the answers to our surveys separately from your email address.

We may further anonymise data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymised data to third parties such as publishers. However, that anonymised data will not be capable of identifying you personally.

THIRD PARTY DISCLOSURE

We pass your details to the companies to help with solve any kind of complain you have filled. And for analyse data to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

Occasionally, at our discretion, we may include or offer third party products or services on our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. You can email us at worldcontact@biggrey.com.

USE OF FACEBOOK PLUGINS

Our website uses social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the notice “Facebook Social Plugin”. For a full list of all social plugins and their appearance please see developers.facebook.com/plugins.

When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of our website. For this purpose, the internet address of the visited site (your IP address included) is transferred to a USA-based Facebook server where the data are stored. This occurs even if you do not have a Facebook account or are not logged into Facebook at the time.

If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The information can also be published on Facebook, and shown to your Facebook friends.

If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our website with your member data already stored by Facebook, please log off Facebook before entering our website. You can also block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker”.

For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit Facebook’s privacy policy.

COOKIES

It is not necessary to accept cookies to visit our website Biggrey.com.

1. What are Cookies

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.

2. The information is stored in cookies

The cookies used by Biggrey are never used to store any personal information. Therefore our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymised information we receive from the cookies allows us to assess which pages of our site are visited the most

3.On-site targeting

Biggrey gathers information that could be useful in tailoring our site This information is not used to identify you as a user; it is solely used for the optimization of our website. Information collected by our cookies is not stored with our customers personal information or order information, it is only used to provide our users with adverts and/or notification of offers and services that are suited to their individual tastes, using click stream analysis.

4. Re-targeting

Our website uses retargeting, which allows us to make our online services more interesting for you. Retargeting technology means we can advertise recently viewed and related products on our partners’ websites, meaning our adverts, even on other companies’ sites, are relevant to what you would like to see. We do this by analyzing user behavior from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.

5. Declaration of Consent

I hereby give permission for my user information to be stored on cookie files. I also allow these files to remain on my computer after I have ended my browser session so they may be used upon my next visit to the website. I reserve the right to retract this permission by changing my browser setting to refuse cookies.

6. How can I prevent cookies from being stored on my computer?

You can change the settings in your browser to ask for your permission every time a cookie tries to access your computer.

Usually, your browser’s help section will provide information on how to change your cookie settings.

We recommend only changing the browser setting for your profile on shared computers.

You can find detailed information on how to change your browser settings in this faq.

LOG INFORMATIONS

Every time you visit Biggrey, information is sent from your browser to our server log files, where it will be saved. The information transferred includes: time and date or visit to our site, which pages were viewed, IP address, URL of site that referred you to Biggrey, how much information has been stored and which browser you have been using. 

Once we have all this information, all IP addresses are deleted or anonymised. Anonymisation means that your IP address is changed in such a way that they either cannot be linked with the original user or can only be linked through extensive research.

The anonymous information stored in this log file is then used to improve the experience on the Biggrey website by making our navigation more user-friendly, finding errors quickly and directing our server’s capacity to where it is needed most. 

I hereby give my permission for Biggrey to analyse and use protocol data to develop and optimize.

SECURITY

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer. their online shop.

By submitting data to us or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy. 

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. Please contact us by mail at worldcontatc@biggrey.com.

Biggrey Cookies Policy

 

Last Updated: October 15, 2015 

WHAT IS A COOKIE

A cookie is a small text file that is stored on your computer when visiting a website. This text file stores information that can be read by the website when visiting it again at a later date. Some of these cookies are necessary because otherwise the site is unable to function properly. Other cookies are convenient for the visitor: they remember your username in a secure way as well as your language preferences, for example. Cookies mean that you do not need to fill out the same information each time you visit a website.

WHY BIGGREY USE COOKIES

Biggrey uses cookies to help us provide you with a better user experience tailored to your personal preferences. By using cookies Biggrey makes sure that you do not receive or need to enter the same information every single time you visit the our website. Cookies are also used to optimise the performance of the website.

To protect your personal details as well as against any possible loss of information or any form of unlawful processing, Biggrey has taken appropriate organisational and technical measures.

INFORMATIONS ABOUT OUR USE OF COOKIES

It is not necessary to accept cookies to visit our website Biggrey.com.

The information stored in cookies

The cookies used by Biggrey are never used to store any personal information. Therefore our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymised information we receive from the cookies allows us to assess which pages of our site are visited the most

On-site targeting

Biggrey gathers information that could be useful in tailoring our site. This information is not used to identify you as a user; it is solely used for the optimization of our website. Information collected by our cookies is not stored with our customers personal information or order information, it is only used to provide our users with adverts and/or notification of offers and services that are suited to their individual tastes, using click stream analysis.

Re-targeting

Our website uses retargeting, which allows us to make our online services more interesting for you. Retargeting technology means we can advertise recently viewed and related products on our partners’ websites, meaning our adverts, even on other companies’ sites, are relevant to what you would like to see. We do this by analyzing user behavior from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.

Use of Google Advertising

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Declaration of Consent

I hereby give permission for my user information to be stored on cookie files. I also allow these files to remain on my computer after I have ended my browser session so they may be used upon my next visit to the website. I reserve the right to retract this permission by changing my browser setting to refuse cookies.

How can I prevent cookies from being stored on my computer?

You can change the settings in your browser to ask for your permission every time a cookie tries to access your computer.  You can also block cookies by activatibg the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our site.

Usually, your browser’s help section will provide information on how to change your cookie settings.

We recommend only changing the browser setting for your profile on shared computers.

How can I disable cookies?

You can modify your browser to turn off cookies. This is very easy to do. Please note: if you disable cookies, your user name and password will no longer be stored on any website

Firefox

1. Open Firefox. 2. At the top of the Firefox window, click on the ‘Firefox’ button and then select ‘Options’. 3. Select the ‘Privacy’ panel. 4. Set ‘Firefox will:’ to ‘Use custom settings for history’. Uncheck ‘Accept cookies from sites’ to disable cookies. 5. Click ‘OK’ to close the Options window.

Internet Explorer

1. Open Internet Explorer. 2. Click the ‘Tools’ button, and then click ‘Internet Options’. 3. Click the ‘Privacy’ tab, and then, under ‘Settings’ move the slider to the top to block all cookies, and then click ‘OK’.

Google Chrome

1. Open Google Chrome. 2. Click on the tool icon. 3. Select Settings’. 4. Near the bottom of the page, click ‘Show advanced settings’. 5. In the ‘Privacy’ section, click ‘Content settings’. 6. To disable cookies, select ‘Block sites from setting any data’.

Safari

1. Open Safari. 2. Choose ‘Preferences’ in the toolbar and then click ‘Privacy’ (You can find the tool bar which looks like a gearwheel, above and on the right in the Safari window.) 3. In the ‘Block cookies’ section, you can specify if and when Safari should accept cookies from websites To see an explanation of the options, click the Help button (question mark) 4. If you want to see which websites store cookies on your computer, click Details.

 

If you have any comments or suggestions, we would be pleased to receive them by emailing us at worldcontact@biggrey.com.

Biggrey Sales Associate Policy

 

Last Updated: October 15, 2015 

LEGAL NOTICE

Biggrey Ltd, is a company registered in England and Wales with VAT number GB 228 6017 14, Bell Gardens, Cambridgeshire cb6 3tx, United Kingdom. Biggrey, Inc. is a company registered in Florida with company number p14000098481, 2200 N Commerce Pkwy, suite 212, Weston, FL 33326, USA, and acts as an “service provider” for Biggrey Ltd, Biggrey America, Inc, can therefore never be held responsible for the website or other Biggrey Europe Ltd owned services. "biggrey", "we", "us" or "our")  we operate www.biggrey.com (the “site”)this page (together with our cookies policy, privacy policy and the terms and conditions ("website terms") on which we, Biggrey Ltd provide our services through our website www.biggrey.com and any Biggrey mobile application through which you access our website or services (together, "website").

We reserve the right to change these website terms from time to time by changing them on this page. these website terms are only in the english language.

Use of your personal information submitted via the website is governed by our privacy policy and cookies policy.

For the avoidance of doubt, please note that references to "website" in these website terms include any current or future version of our website www.biggrey.com and any Biggrey mobile application through which you access our website or services, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing our website or services that may be developed from time to time).

1. BIGGREY SALES ASSOCIATE POLICY

a. You can apply to become a Biggrey Seles Associate: A Biggrey Seles Associate can communicate the Biggrey benefits of certifications directly to the shops on behalf of Biggrey.

b. How to become a Biggrey Seles Associate: You have to take a test, which consists of 8 randomly selected questions about Biggrey. If you do not answer all the 8 questions correctly you will have to take the test again to pass.

b. As a Biggrey Seles Associate you will represent Biggrey to the outside world: Therefore we do not accept any kind of misleading and/or false information about Biggrey to shops.

c. You invite shops - you do not sign them up: We do not allow Biggrey Seles Associate to sign up as shops. A Seles Associate can invite a shop using the interface that will be made available after he/she passes the test.

d. When a shop has been certified using an invite: A Seles Associate can earn up to 75 USD depending of country.

e. If a Seles Associate is not conducting himself or herself properly: Biggrey may suspend Sellers if we witness or are notified of inappropriate behavior. 

f. Payment: In order to receive payment on a newly certified store on the 15th of the month, the store must be certified prior to the 8th of the same month. In order to receive payment on a newly certified store on the 27th of the month, the store must be certified prior to the 22nd of the same month.

g. Biggrey is not responsible for any losses incurred by the Seles Associate or third parties arising from inserting the wrong Swift/BIC, IBAN, Routing or Account numbers.

h. Biggrey is not responsible for any delay in any transfer of any amount or any process from Biggrey's bank account to the Seller's bank account.

2. BIGGREY TRUST CERTIFICATION

Store Requirements: A Biggrey certified shop must as minimum follow the requirements given from Biggrey to be or get certified . 

a. Webshop - Technical Security: 1. Valid business registration. 2. Customer service open min. tree hours a day 3. Encrypted payment using paymentcards 4. No illegal subscriptions 5. Acceptance of the terms of sale 6. The delivery time on all products

b. Webshop - Store Security: 1. Minimum tree months warranty on all products. 2. 14 day return policy (except for specially manufactured goods)3. Money back upon return. 4. A complaint should be resolved within 30 days (exceptions by third-party influence)4. No sale of fake goods as genuine

c. Physical store - Technical Security: 1. Valid business registration. 2. Phone or email contact for the store. 3. Encrypted payment using paymentcards. 4. Legal receipt including company information. 5. Prices on all products. 6. No sale of fake goods as genuine.

d. Physical store - Store Security: 1. Minimum of tree months warranty on all products. 2. 8 Day return policy (except for specially manufactured goods)3. Money back upon return. 4. A complaint should be resolved within 30 days (exceptions by third-party influence)5. No sale of fake goods as genuine.

e. Consequences for a shop: A certified shop must follow the requirements given from Biggrey. If a shop is not following the requirements, it will be suspended. If the store can prove that there has been a change to fix the problems internally, it can apply for an exemption to get a certificate again, with a probationary period of three months. However, the store will be stripped of license by just a warning. 

3. DISCLAIMERS

a. Website information: While we try to ensure that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the Service, Products and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.

b. Exclusion of terms: We provide you with access to the Website and Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website or Service, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise ).

4. LIABILITY

a. General: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.

b. Exclusion of liability: Subject to clause 18. a., we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if forseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:

1. any loss of profits, sales, business, or revenue;

2. loss or corruption of data, information or software;

3. loss of business opportunity;

4. loss of anticipated savings;

5. loss of goodwill; or

6. any indirect or consequential loss.

d. Limitation of liability: Subject to clauses 3. a. and 3. b., our total liability to you in respect of all other losses arising under or in connection with the Service or the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of one month of shop certification.

e. Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.

5. TERMINATION

a. Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the Website and the Service immediately by notifying you in writing (including by email) if we believe in our sole discretion that:

1. You have used the Website in breach of one of our paragraph.

2. You have posted Reviews or other Visitor Material in breach of one of our paragraphs.

3. You have breached paragraph (Links to and from other websites).

4. You have breached any other material terms of these Website Terms.

5. Obligations upon termination: Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website.

6. WRITTEN COMMUNICATIONS

a. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

If you have any comments or suggestions, we would be pleased to receive them by emailing us at worldcontact@biggrey.com.

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